The deal, in plain English.

This agreement is between Mesmerise Media Limited, a company registered in England and Wales under company number 12499377, whose registered office is Wraysbury Hall, Ferry Lane, Staines-Upon-Thames, Berkshire, England, TW19 6HG, trading as Mesmerise Marketing ("we", "us", "mesmerise"), and the business named on your order ("you", "the client").

It applies to every order you place through mesmerise.marketing, whether that is a Growth Bundle or a standalone service subscription.

Your order confirmation, the published inclusions for the tier you bought and these terms together form the whole agreement between us, and replace anything discussed beforehand.

The agreement starts on the date you accept it by typing your name at activation, and continues until either side ends it under section 6.

By typing your name you confirm you are authorised to enter into this agreement on behalf of the business named on the order.

You are contracting as a business, not as a consumer. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 therefore do not apply, and the cancellation rights in this agreement are the ones that govern.

We deliver the volumes and inclusions listed for the tier you bought, as published on the relevant service or Growth Bundle page at the time of your order.

Each subscription is priced per service and scoped to one brand, in one sector or product category, at those published volumes. Extending the work to another product category, location or brand is a tier change or a second subscription, quoted and agreed with you first.

Work is delivered asynchronously by senior specialists. There are no standing meetings and no account managers passing briefs around.

Anything outside the published inclusions is additional work. We will always quote it and get your written approval before starting.

Most work ships within days of the brief being complete. Link building runs on a fixed 35 day production cycle, which is the realistic turnaround for outreach, negotiation and editorial placement.

Your dashboard always shows the expected delivery date and current status for each order.

Where a deadline depends on something from you, the clock pauses until we have it.

Every service and Growth Bundle includes a monthly report published to your dashboard. It sets out what shipped, the results it moved and the plan for the next cycle.

Reports cover commercial metrics, not vanity metrics.

Every new order includes an optional onboarding call held over Google Meet. We aim to contact you within 24 hours of activation to arrange it.

If you would rather skip the call and stay async, that is completely fine and changes nothing about your delivery.

We deliver using our own senior specialists and, where it is the right call, trusted subcontractors and third-party suppliers. We remain responsible to you for the work either way, and we bind them to the same confidentiality obligations we owe you.

We use software and AI tooling as part of production, for example research, drafting, editing and reporting. Every deliverable is reviewed by a human specialist before it reaches you, and we do not use your confidential material to train public models.

Where a service depends on a third-party platform (search engines, ad platforms, email platforms, hosting or AI providers), we are not responsible for their pricing, policy or availability changes.

You agree to provide the access, brand assets, product information and approvals we request, and to keep them reasonably current.

Where we need access to a third-party platform (for example your CMS, Klaviyo, Mailchimp, Google Ads, Search Console or analytics), you confirm you are entitled to grant it.

You agree to respond to requests for information, approval or access within 5 working days.

If a month's work cannot proceed because we are waiting on you, that month is still delivered and invoiced as normal, and we will carry the outstanding work into the following cycle where practical.

You are responsible for the accuracy and legality of the information, claims, offers and materials you give us to publish.

You confirm you own or are licensed to use anything you supply, and that our use of it will not infringe anyone else's rights.

Your package price is the monthly figure shown at checkout, plus VAT at the prevailing rate.

There are no set-up, onboarding or activation fees on any service or Growth Bundle.

Payment is collected monthly in advance by card through Stripe. We never see or store your card details.

Website development is bought as a fixed build fee rather than a monthly subscription. 50% is payable to start the build and 50% on completion, both plus VAT.

The build fee covers the pages, features and revision rounds set out in your build scope. Anything beyond that scope is quoted and approved before we start it.

Once the site is live, ongoing hosting, maintenance and care are billed as a separate monthly plan, plus VAT, on the subscription terms in this agreement.

The deposit secures production capacity and is non-refundable once work has started. If you end the build early, the completed stages remain payable.

Paid media spend goes directly to the ad platform and is never included in your package price.

Third-party costs specific to your brand, such as paid placement fees, stock licences, premium software seats or paid tooling you ask us to buy on your behalf, are quoted and approved separately.

If a payment fails we will retry and let you know. If an invoice remains unpaid 7 days after the due date we may pause delivery until it is settled.

Pausing for non-payment does not count as one of your contractual pauses and does not extend your term.

We may charge statutory interest and reasonable recovery costs on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.

All sums are payable without set-off or deduction. Raising a card chargeback for a service that has been delivered is a material breach of this agreement.

We may change published prices from time to time. Your price is fixed for your initial 3 month proving period, and we will give you at least 30 days notice in writing before any change after that.

Every subscription runs an initial 3 month proving period, because marketing needs time to compound before it can be judged fairly.

After month 3 your subscription rolls monthly.

Once past month 3 you can pause up to 2 monthly cycles in any rolling 12 months.

A pause skips that month's invoice and that month's delivery. It is not banked, carried forward or refundable, and it must be requested before your renewal date.

You can move up or down a tier at any renewal after the proving period. We will confirm the new price and the effective date before it applies.

Moving up a tier can be actioned at any time, including during the proving period.

After the 3 month proving period, either side can end the agreement by giving 30 days written notice before the next renewal date.

Notice given during the proving period takes effect at the end of month 3.

There are no exit penalties and no clawbacks. Work already invoiced is not refundable, and work already commissioned with third parties on your behalf will be completed and charged.

Fees are not refundable in part or in full for months already started, other than where the law requires it or where we have failed to deliver and cannot put it right.

Either side may end the agreement immediately if the other materially breaches it and does not fix the breach within 14 days of being told about it in writing.

We may also end the agreement immediately if we are asked to do something unlawful, misleading, or in breach of a platform's policies.

We will hand over the assets and access we hold for you within 14 days of your final paid month, provided your account is settled.

Your dashboard stays available in read-only form for 90 days so you can download your reports.

You own the deliverables we create specifically for you, once they have been paid for.

We keep ownership of our own methods, templates, internal tooling and anything we developed before or outside your engagement. You get a perpetual licence to use those elements as embedded in your deliverables.

We may reference your brand and non-confidential results in our portfolio and case studies. Tell us in writing if you would rather we did not, and we will not.

Both sides agree to keep the other's confidential information private, and to use it only to deliver or receive the service.

Access credentials are stored securely, shared only with the specialists who need them, and revoked when the engagement ends.

Each side will comply with UK GDPR and the Data Protection Act 2018.

Where we process personal data on your behalf, for example a customer list inside your email platform, we act as processor on your documented instructions, keep it only as long as needed to deliver the service, and will help you respond to data subject requests.

We use vetted sub-processors to deliver the service and keep appropriate technical and organisational security measures in place. Where personal data is transferred outside the UK, we rely on an approved transfer mechanism such as the UK addendum to the EU standard contractual clauses. Our privacy notice lists the categories of sub-processor we use.

You confirm you have a lawful basis and the necessary consents for any personal data you ask us to process, including marketing lists you upload or connect.

We will tell you without undue delay if we become aware of a personal data breach affecting your data.

We commit to the volumes, quality and cadence of the work. We do not guarantee specific rankings, traffic, revenue or ROAS, because search engines, ad platforms and markets are outside anyone's control.

Any forecast or projection we share is an informed estimate, not a promise.

We are not liable for the effects of algorithm updates, platform policy changes, account suspensions not caused by us, changes you or another supplier make to your site, or third-party outages.

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, neither side is liable for indirect or consequential loss, loss of profit, loss of goodwill or loss of anticipated savings.

Subject to that, our total liability in connection with this agreement is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

During the engagement and for 6 months afterwards, neither side will directly employ or engage the other's staff or specialists without written agreement. This protects both of us and keeps the team stable.

We maintain appropriate professional and public liability insurance for work of this type.

You will indemnify us against claims arising from material, claims or offers you supply for publication, and from any breach by you of the accuracy, ownership or data protection commitments in this agreement.

We may update these terms. The version you signed at activation governs your current order, and we will give you at least 30 days notice before a materially different version applies to a renewal.

Every version is stamped and stored against your order so there is never any doubt about what you agreed to.

Neither side is liable for delays caused by events genuinely outside its reasonable control.

If any part of this agreement is found unenforceable, the rest still applies.

Neither side may assign or transfer this agreement without the other's written consent, except that either side may transfer it to a buyer of its business.

Nothing in this agreement creates a partnership, joint venture or employment relationship, and neither side can bind the other.

Nobody other than you and us can enforce any part of this agreement.

A delay in enforcing a right is not a waiver of it.

Both sides will comply with applicable anti-bribery, anti-facilitation of tax evasion and modern slavery legislation.

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Written notice can be given by email to [email protected], or in the case of notices to you, to the email address on your order. Email counts as writing. WhatsApp messages are great for day-to-day work but do not count as formal notice.

If something has gone wrong, tell us in writing and we will respond within 5 working days with a plan to put it right. Both sides agree to try to resolve a dispute directly, in good faith, before starting court proceedings.

Our brand partner and referral programme runs under a separate partner agreement. Commission is earned by the partner and never added to your price: what you pay is the published price for your tier either way.

Questions about any of this? Use the contact form or message us on WhatsApp. We would rather explain a clause than have you sign something you are unsure about.