Your data, handled properly.
No dark patterns, no data selling, no 40-page policy written to be skipped. Here is exactly what we hold, why we hold it, and how to get it back or wiped.
Effective 1 July 2026
Who we are
Mesmerise Marketing is a UK marketing subscription business. We are the data controller for the personal data described on this page. If you want anything explained, corrected or deleted, email [email protected] and a person will answer.
What we collect
Enquiry and booking details: your name, email, phone number, company and whatever you type into a form or booking slot.
Account data: the email, name and business details tied to your client portal login, plus the answers you give in your onboarding brief.
Billing data: subscription status, invoices and payment references. Card details are handled by Stripe and never touch our servers.
Delivery data: the accounts and platforms you grant us access to so we can run your SEO & AI Visibility, Email & SMS, Content or Ads work.
Usage data: basic analytics about pages viewed, so we know which parts of the site are useful.
Why we use it
To answer enquiries, quote accurately and recommend the right package.
To deliver the subscription you bought, including monthly reporting and portal updates.
To take payment, issue invoices and manage pauses, notice and renewals.
To send service emails you would expect: order status, reports published, payment issues, plan changes.
To meet legal and accounting duties.
Legal basis
Contract: everything needed to run your subscription.
Legitimate interests: replying to enquiries, protecting our systems, improving the service.
Legal obligation: tax and accounting records.
Consent: optional marketing email, which you can withdraw at any time.
How long we keep it
Enquiries that never become clients: up to 24 months.
Client account, brief and delivery records: for the life of the subscription plus 6 years, matching UK accounting retention.
Analytics: aggregated and short-lived.
Your rights
You can ask for a copy of your data, correct it, delete it, restrict how we use it, object to processing, or take it elsewhere in a portable format. Email [email protected] and we will respond within one month.
If you are not happy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.
Security
Access to client data is restricted to the specialists working on your account. Portal data is protected by row-level security so one client can never see another's orders, briefs or reports. Payments run through Stripe, which is PCI DSS compliant.
Changes to this policy
If we change how we handle your data we will update this page and, where the change matters, email account holders directly.
Want your data explained?
Ask us what we hold, why we hold it, or have it deleted. One email, one straight answer.
Three-month proving period, then monthly rolling. No 12-month lock-in. Need a quiet month? Pause twice a year instead of cancelling, and keep your price and progress.